Important update to econsult from 12/09/22

Please help us to help you

Windmill Health Centre is busier than ever. The Windmill team are striving to provide the best clinical care we can. eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to the surgery electronically, and offers NHS self-help information, signposting to services, and a symptom checker.

We have always been keen to innovate and have welcomed the use of the online platform, econsult, for you, our patients to consult with us. The service is available for those who prefer and are happy to conduct their consultation virtually. Using e consult will not result in a GP appointment, either telephone or face to face being booked. If you believe that you need to physically see or speak to a GP please contact the surgery by telephone.  Each econsult is triaged by a clinician within 24-36 hours of receipt. A decision is made then as to the most appropriate method of dealing with the issue raised. If you are happy for your problem to be dealt with remotely econsult may be the ideal platform for you. eConsult should not be used for any urgent matters or for children under 5 years - in these cases you should continue to contact the surgery directly by telephone. Users of e consult will not be prioritised over those who are unable or do not want to use this service.

Welcome to Windmill Health Centre Online

We're a busy GP Practice covering the Seacroft and surrounding area, providing care to over 8700 patients. Browse our site for more information, or contact Reception. We are happy to register new patients.

We aim to provide personal, high quality care. We offer a range of services, including telephone consultations, Online booking, travel vaccinations, Domestic Violence support and Midwifery services.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.

NEW BUILDING

PLEASE NOTE:

WE HAVE NOW MOVED TO OUR NEW BUILDING

83a Whinmoor way, Swarcliffe, Leeds.  LS14 5BD

Zero Tolerance Policy

Windmill Health Centre takes it very seriously if a member of staff is treated in an abusive or violent way.

The Practice supports the government’s ‘Zero Tolerance campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.

Our Practice staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. We would remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. 

Aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

To aid the practice to maintain good relations with their patients the practice would like to ask you to read and take note of the types of behaviour that would be found unacceptable:

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients.
• Verbal abuse
• Racial abuse and sexual harassment
• Persistent or unrealistic demands that cause stress to staff
• Causing damage/stealing from the Practice’s premises, staff members or patients
• Obtaining drugs and/or medical services fraudulently

If you are feeling unwell and need to speak to someone quickly please go to www.111.nhs.uk or call NHS111.

For the latest covid-19 advice please visit www.nhs.uk/coronavirus

Keep your information with us up-to-date

Increasingly we will be using mobile phones and email addresses to contact our patients to arrange chronic disease review and to communicate test results. We encourage patients to ensure that their contact details registered with us are up to date

Accessible Information Standards

The accessible information standard aims to make sure that disabled people have access to information in a way they can understand and any communication support needs they may have.  This includes information in different formats, such as Large print, easy read, via email or letter.  In addition we can support people's communication needs by offering support from British Sign Language (BSL) interpreters, deafblind manual interpreters or an advocate.  Please let us know if you have any special communication needs so we can make sure we can meet your needs.